Say Goodbye to Limescale - and Hello to Softer Water.
Experience the purity of softened water with Towns Water Softeners - gentle on your skin, appliances, and the environment. Transform your water, transform your life!
Explore Our Expert Water Softening Solutions
If you are forever wiping cloudy shower screens, polishing chalky marks from your taps or wondering why the limescale comes back quite so quickly, you are definitely not alone. Hard water is a nuisance in so many Kent homes - but it does not have to be part of everyday life.
A professionally fitted water softener helps protect your bathroom and your whole home, while making those little daily jobs much easier. And with Towns, you will never be left to choose from a list of confusing machines by yourself. Our family team will take the time to understand your home, explain the options properly and help you find the one that genuinely suits you.
Protect your home with beautifully softened water
Less limescale, less cleaning and better protection for your whole home.
The everyday difference of softer water
If you live in a hard-water area, you’ll know how quickly those familiar chalky marks return, even when you’ve only just finished cleaning.
But imagine shower screens that stay clearer, taps that keep their shine and towels that feel beautifully soft. Imagine using less soap and shampoo, spending less time scrubbing and knowing your bathroom, boiler and appliances are being protected behind the scenes too.
That’s the everyday difference a water softener can make. It’s not simply about removing limescale, it’s about making your home easier to care for, protecting the things you’ve invested in and adding a little more comfort to everyday family life.
And if you’re planning a new bathroom, it’s the perfect time to consider one. Our family team can help you find the right system for your home, so your beautiful new bathroom is protected from day one.
A difference you’ll notice throughout your home
A water softener doesn’t simply tackle the limescale you can see. It also helps protect the parts of your home you can’t see, from the pipework behind the walls to your boiler, hot-water cylinder and household appliances.
For our family team, it’s all about helping you protect your home while enjoying the everyday difference beautifully softened water can make.
Protect your beautiful bathroom
Help prevent damaging limescale from building up around taps, showers, toilets and expensive brassware.Spend less time cleaning
With fewer chalky marks and less soap scum, your glass, tiles and shower screens stay cleaner for longer.Help your appliances last longer
Protect your boiler, hot-water cylinder, washing machine, dishwasher and other appliances from scale build-up.Use less soap and detergent
Softened water allows soaps, shampoos and cleaning products to lather more easily, meaning a little can go much further.Enjoy softer-feeling skin and hair
Showering and bathing in softened water can leave your skin and hair feeling smoother, without the residue associated with hard water.Love your laundry again
Clothes can stay brighter, while bedding and towels feel softer and fresher.Enjoy a more luxurious bathroom experience
From a better lather to beautifully clear glass, it makes every shower and bath feel that little bit lovelier.Protect your new bathroom from day one
If you’re investing in a new bathroom, home spa or wellness products, a water softener helps keep everything looking and working beautifully.Help maintain household efficiency
Preventing scale inside boilers, cylinders and appliances helps them operate efficiently and may reduce unnecessary energy use.
It’s one simple addition that helps protect your investment, and makes a lovely difference to everyday family life.
How does a water softener actually work?
It sounds technical, but the idea is really quite simple. Hard water contains naturally occurring calcium and magnesium - the minerals responsible for limescale and soap scum.
As water passes through the softener, a specialist resin captures those minerals and replaces them with sodium ions. This process is called ion exchange, and the result is lovely softened water flowing throughout your home. The system looks after itself by automatically refreshing the resin with a salt solution when needed. Depending on the model, this is controlled either by water pressure or by an intelligent electronic valve. We will talk you through everything, and show you exactly what you need to do once it is installed.
Let us help you find the right one
There is no need to work it all out yourself. The right water softener depends on your family, the number of bathrooms in your home, how much water you use and where the unit will live.
As a local family-run business, we believe in giving honest advice rather than simply recommending the biggest or most expensive model. We will listen, ask a few straightforward questions and help you choose the system that genuinely suits your home.
Meet Three of Our Most Popular Water Softeners
Every home is different, but these three trusted options are a great place to start. Tell us a little about your household and our family team will help you find the right fit.
Hague 410
A GREAT CHOICE FOR MOST FAMILY HOMES
Best for: Most family homes with 1–5 people and 1–2 bathrooms
Salt: Tablet or block salt
This is the model we will usually recommend first. It is a dependable, hardworking all-rounder, with a compact design and the flexibility to use either tablet or block salt.
Harvey Dual Flo
A CLEVER, COMPACT CHOICE
Best for: Flats and smaller homes, typically 1–2 people with limited space
Salt: Block salt
A lovely option when space is tight. This compact, non-electric twin-cylinder system can fit inside a standard kitchen cupboard and only regenerates when it needs to.
Hague 7180
FOR BUSY, HIGH-DEMAND HOMES
Best for: Larger homes with 3+ bathrooms, plant rooms or demanding wellness installations
Salt: Tablet salt
For larger households with plenty going on, the Hague 7180 offers the extra capacity and strong flow needed to keep up. It also has a built-in self-cleaning sediment filter and an easy-fill salt cabinet.
Questions? We’re always happy to help
Choosing a water softener can feel a little confusing at first, so we’ve answered some of the questions families ask us most often.
What is a water softener and why do I need one?
A water softener removes the calcium and magnesium that cause limescale. It helps protect your taps, showers, boiler, pipework and appliances, while reducing soap scum and making everyday cleaning much easier.
It’s a relatively small change that can make a lovely difference throughout your whole home.
How do I know if my home needs a water softener?
If chalky marks quickly return to your taps, your shower screen never seems to stay sparkling, or you regularly find scale inside your kettle and appliances, you’re probably living with hard water.
If you’re unsure, just have a chat with us. We’re a local family-run team and will happily offer honest advice based on your home, without any pressure.
Are there different types of water softeners
Yes, and the best option will depend on your household, number of bathrooms, water usage and available space.
We offer compact non-electric models for smaller homes, dependable all-rounders for most families and higher-capacity systems for larger properties. You don’t need to work out which one you need, we’ll ask a few simple questions and help you choose.
How much maintenance does a water softener require?
Very little! You’ll need to check the salt level and top it up when required, while occasional professional servicing helps keep everything working properly.
We’ll explain how to care for your softener when it’s installed, and our family team will still be here whenever you need advice, servicing or support.
Is softened water safe to drink?
Yes, softened water is generally safe to drink. For those on low-sodium diets, consult a healthcare provider.
What should I consider before choosing a water softening system?
The main things to consider are the size of your household, the number of bathrooms, your water demand, available installation space and whether you’d prefer block or tablet salt.
It might sound like a lot, but please don’t worry, that’s what we’re here for. Tell us a little about your home and we’ll help you find the right system for your family, without simply recommending the biggest or most expensive option.